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Information, Referral, and Assistance

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 About Program

Information, Referral, and Assistance provides the public with information on various services available to older adults and their caregivers. You can contact AAA by telephone, mail, in person or by e-mail. Our staff can give special assistance to be sure you get the services that are available to you. Our office maintains current information on local, regional and national programs.

Helpful Telephone Numbers:

To report abuse or neglect or an older person: (24-hour) 1-800-252-5400 (hotline) Texas Dept. of Protective & Regulatory Services (local): (325) 657-7400

Legal questions: 1-800-622-2520 Legal Hotline for Older Texans Medicare: 1-800-633-4227 Center for Medicare/Medicaid Services Social Security or SSI: 1-800-772-1213 Social Security Administration Local : (325)949-4608

To Report Complaints: Consumer Complaints: 1-800-621-0508 Office of the Attorney General Health Insurance & HMOs: 1-800-252-3439 Texas Dept. of Aging & Disability Services Consumer Rights & Services hotline. 1-800-458-9858 Quality of Care Provided to Medicare Beneficiaries: 1-800-725-8315 Texas Medical Foundation

Rhonda Pogue
Director of Aging Services
940-322-5281 Ext: 115
rpogue@nortexrpc.org

Ann Miles
AAA/Case Manager
940-322-5281 Ext: 121
amiles@nortexrpc.org

April Young
AAA/Case Manager
940-322-5281 Ext: 120
ayoung@nortexrpc.org

Dee Anna Booker
AAA/RSVP
940-322-5281 Ext: 108
dbooker@nortexrpc.org

Ann Tholen
AAA/Caregiver Specialist
940-322-5281 Ext: 112
atholen@nortexrpc.org

Treva Eggenschwiler
AAA Ombudsman Recruiter
940-322-5281 Ext: 116
teggenschwiler@nortexrpc.org

Nora Hodges
Transportation Planner
940-322-5281 Ext: 113
nhodges@nortexrpc.org

Renee Williams
AAA/Program Specialist
940-322-5281 Ext: 123
rwilliams@nortexrpc.org

Shirley Cromartie
AAA/Ombudsman
940-322-5281 Ext: 107
scromartie@nortexrpc.org