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Related Links
www.tlsc.org/hotline
1-800-622-2520
www.ssa.gov
1-800-772-1213
Local-940-322-5215
www.hhsc.texas.gov
1-888-752-4888
www.medicare.gov
1-800-MEDICARE
About Program
Benefits Counseling is available through the Area Agency on Aging to provide information and assistance about health insurance options, public benefits and entitlements. Help is available for persons 60 years and older and to Medicare beneficiaries of any age. Benefits Counselors can also provide intervention and advocacy when it is needed, and have access to advice from lawyers who staff the Legal Hotline for Older Texans.
Specifically, trained AAA staff assists clients in understanding public and private benefits. Assistance with pathways to finding a Medicare supplemental policy, questions about Social Security benefits, questions about insurance claim forms and hospital and doctor bills, or help with filling out a form to start Medicaid benefits are some of the areas where clients can find assistance. Benefits Counselors confer with clients over the telephone, in the office, or will make home visits where it is more convenient for the client. At the time that a client calls or comes in to the office, a particular need is targeted. The client and Benefits Counselor fill out an intake information form which the client signs giving permission for counselor assistance. Care is taken to maintain client confidentiality.
Rhonda Pogue
Director of Aging Services
940-322-5281
Ext:
115
rpogue@nortexrpc.org
Ann Miles
AAA/Case Manager
940-322-5281
Ext:
121
amiles@nortexrpc.org
April Young
AAA/Case Manager
940-322-5281
Ext:
120
ayoung@nortexrpc.org
Dee Anna Booker
AAA/RSVP
940-322-5281
Ext:
108
dbooker@nortexrpc.org
Ann Tholen
AAA/Caregiver Specialist
940-322-5281
Ext:
112
atholen@nortexrpc.org
Treva Eggenschwiler
AAA Ombudsman Recruiter
940-322-5281
Ext:
116
teggenschwiler@nortexrpc.org
Nora Hodges
Transportation Planner
940-322-5281
Ext:
113
nhodges@nortexrpc.org
Renee Williams
AAA/Program Specialist
940-322-5281
Ext:
123
rwilliams@nortexrpc.org
Shirley Cromartie
AAA/Ombudsman
940-322-5281
Ext:
107
scromartie@nortexrpc.org